Posted by admin on January 21, 2015
Achievement Recognizes Homebuyers’ Satisfaction With Company Products And Service
HENRICO CO., VA. – Gumenick Properties has received the “Highest Distinction in Customer Satisfaction” honor in the Builder Partnerships Achievement Award for Customer Satisfaction. Builder Partnerships of Denver gave this award to the Henrico-based company.
Gumenick Properties currently is developing two award-winning residential communities in Henrico – Grayson Hill and Monument Square.
“In these days of increasing demand for homes, builders must be focused on customer satisfaction, and the best builders are. The Builder Partnerships Achievement Award for Customer Satisfaction recognizes those companies that have high standards, company culture, and processes in place to deliver what is most important to homebuyers—quality construction and a great buying experience. Gumenick Properties certainly fits that bill,” said Monica Wheaton, chief executive officer of Builder Partnerships.
To assure high integrity in the award process, Builder Partnerships put together a team of industry experts, including Chuck Shinn of Builder Partnerships, Littleton, Colorado; Charlie Scott of Woodland, O’Brien and Scott, St. Paul, Minnesota; and Carol Smith of Home Address, Colorado Springs, Colorado to be part of the Evaluation Committee for the award.
To be considered for this recognition, applicants needed to have at least 88 percent of its homebuyers say they were willing to refer the company to friends or family. Once clearing that hurdle, the company’s customer service and referral rate were further evaluated in an in-depth review of its processes and documentation. Builders scoring at least 100 points on their evaluation scores earned Highest Distinction. Those scoring at least 85 points across the criteria garnered Distinction.
According to Builder Partnerships, Gumenick Properties has built a strong culture focused on customer satisfaction that permeates the company. In addition, it has worked hard to build processes that encourage suppliers and trade contractors to support that effort, and the final beneficiary is the home buyer. The Builder Partnerships Achievement Award differentiates itself from other recognitions in two key areas. First, it is an independent and cost-effective customer satisfaction measurement that is available to all builders, not just those in certain markets or of a certain size.
Based in Henrico, Gumenick Properties is an award-winning real estate development and management company with operations throughout the Southeast. Founded in the late 1940s, the company engages in two primary lines of business – apartment and commercial space development and community operations, and homebuilding. The company owns and operates investment properties in Florida and Virginia. In addition, the company currently is engaged actively in the creation of two new home communities, Grayson Hill and Monument Square. The company also is developing Libbie Mill-Midtown, a new mix-use community designed to be a neighborhood and a regional destination. Learn more about Gumenick Properties at www.gumenick.com.
Builder Partnerships is a membership organization focused on providing management training and consulting to help builders improve their performance and profit. Currently, the organization represents approximately 550 builders in the United States and Canada who have projected about 75,000 homes built collectively this year. With over 75 manufacturer and service providers associated with the group, Builder Partnerships also manages streamlined, competitive incentive programs and works to strengthen relationships between builders, manufacturers and other service providers in the industry. Learn more about Builder Partnerships at www.BuilderPartnerships.com.