Gumenick Properties Wins 2023 Kingsley Excellence Award
Henrico, VA (February 27, 2023) — Gumenick Properties is honored announced that it was named a winner of the 2023 Kingsley Excellence Elite 5 Awards, recognizing five top-performing multifamily companies in three size tiers for achieving the industry’s best-in-class customer experience and loyalty. Receiving companies of this award “are the elite companies who continually exceed industry standards and consistently deliver an outstanding customer experience.”
“We are pleased and proud to receive this award. While we created our Mission Statement around the principle of providing excellent customer service, we are grateful our associates continue demonstrating their commitment to delivering it. We are elated to learn that we have reached this performance level based on our residents’ surveys,” states Skip Nash, Gumenick Properties’ vice president of property management.
To qualify for a Kingsley Excellence Award, a property’s resident satisfaction must exceed the Kingsley IndexTM, the most comprehensive performance benchmarking database in the real estate industry, representing more than 6 million prospects and residents surveyed annually.
”Surveys are the premier tool to gain insight and benchmark change. The Kingsley Excellence Awards recognize those who have gone above and beyond in regard to industry standards and understand the importance of providing their customers with the highest experience, ” said Kendall Pretzer, CEO of Grace Hill. “These are the companies who exceed expectations on a continual and consistent basis. Grace Hill is proud of the contributions these companies make to the industry.”
About Grace Hill
Grace Hill provides technology-enabled talent performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk, and grow top talent. Its industry-leading solutions covering policy, training, assessment, and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise, and outstanding customer support. Today, Grace Hill represents more than 2300 companies for their talent performance solutions. Visit us at gracehill.com or on LinkedIn.